Case Study Analysis Example | Topics and Well Written Essays - 2000 words - 1

Analysis - Case Study Example An internal analysis was done on the University of Southern Phone center to identify the organizational culture, goals and employee motivation. Organization Structure For example, a bureaucratic structure has a culture much different from a participatory one. There were positive results such as improved performance by the phone center supervisors, and increased retention rates of the first year employees. When the team decided to hire a deputy director, phone center organizational structure and the managerial design changed completely. According to the case study page 57, we can see Roberts work experience at phone center before he graduated. He had worked as fundraiser then later was promoted as a supervisor to monitor the fundraisers. On the Coxii article page 7, the experienced writers were able to write articles and books after World War II that helped to reshape the public administration. The other Robert’s strength was that he was respectful to the rest of workmates. The Coxii article chapter 2 suggests that most employees in an organization seek for four gains. These four gains are; respect, fringe benefits, their work recognition and salaries. Respect is an ethnic and public policy that is essential in every organization. It creates a strong and long-term relationship among the employees, which leads to a conducive working environment in an organization. When Robert was a supervisor he was comfortable with the paycheck he was receiving, he even volunteered for extra shifts. Good salary motivates emp loyee to work harder. When Robert was hired as a deputy director, he had a mission and goal to raise more money on each shift. According to Coxii, chapter 2 page 32, various authors from Selznick (1957) and Burn (1978) emphasized that missions and values are important organizational leadership ingredients. Missions, code of ethics and goals are essential elements of the mantra of â€Å"best practice† modern organization management. If an